Contact Us
Mbandu Complex
Opposite Galleria Mall, Karen, Nairobi
Monday to Friday: 9am - 6pm
Saturday to Sunday: 9am - 5pm
Bishan Plaza
Muthithi Road, Westlands, Nairobi
Monday to Friday: 9am - 6pm
Saturday to Sunday: 9am - 5pm
Nyali Centre
Behind Super Cosmetics, Links Road, Nyali, Mombasa.
Monday to Sunday: 9.30am - 8pm
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FAQ's
What types of pet food do you sell?
We offer a variety of pet food for dogs & cats including dry kibble, wet food, and special diet options.
Do you offer delivery service?
Yes, we provide delivery services through platforms like Glovo and Jumia, as well as direct orders via WhatsApp or phone.
Do you have any ongoing discounts or promotions?
We frequently run discounts. Follow us on social media and check our website to stay updated.
Do you sell any supplements for pets?
Yes, we stock a range of supplements for pets including vitamins, joint support, skin & coat health, and dewormers..
Where are your branches located?
Our branches are in Westlands, Karen, and Nyali (Mombasa).
What factors should I consider when choosing pet food?
Quality is paramount; 79% of Kenyan pet owners prioritize quality when selecting pet food. It's essential to choose nutritionally balanced products suitable for your pet's age, breed, and health status.
What types of pets are mostly owned in Kenya?
In Kenya, cats are the most common pets, owned by 68% of pet owners, followed closely by dogs at 63%. Other pets like fish, rabbits, and parrots are less commonly kept.
What payment methods are accepted for online purchases?
Most online pet stores accept credit/debit cards, mobile money transfers, and other secure payment methods. Ensure that the payment gateway is secure before completing your transaction.
Why should I choose Petzone for my pet's needs?
At Petzone, we offer a comprehensive range of high-quality pet products tailored to meet the specific needs of Kenyan pet owners. Our commitment to excellence ensures that your pets receive the best care possible.
How can I transition my pet to new diet with Petzone products?
Transitioning your pet to a new diet should be done gradually over 7-10 days. Start by mixing a small amount of the new food with your pet's current food, gradually increasing the proportion of the new food while decreasing the old. Our in-store nutrition experts are available to guide you through this process to ensure a smooth transition.
Are there loyalty programs or discounts available at Petzone?
We value our customers and offer a loyalty program that provides exclusive discounts, early access to new products, and special promotions. Sign up in-store or online to start enjoying these benefits today.
How does Petzone ensure the quality of Its products?
At Petzone, we source our products from reputable manufacturers and conduct regular quality checks to ensure they meet our high standards. Our commitment to quality ensures that your pets receive safe and reliable products.
What measures does Petzone take to support the local community?
Petzone is committed to giving back to the Kenyan community. We partner with local animal shelters and organizations to support pet adoption and welfare initiatives. Additionally, we source products from local suppliers whenever possible to promote local businesses.
How can I stay updated on Petzone's latest products and events?
Stay connected with us through our newsletter and social media channels. By subscribing, you'll receive updates on new product launches, upcoming events, and exclusive promotions tailored for our community.